Returns & Exchanges

At Mazer Appliance, we stand behind the quality of our home products and offer a 30-day return window for items in original, uninstalled condition. We strive to ensure every customer finds the perfect fit for their home through a transparent and efficient exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Appliance

  Ensure the item is clean, uninstalled, and secured in its original packaging, including all manuals, hardware, and accessories to avoid restocking fees.

• 3.
  Schedule Pickup or Shipping

  For large appliances, our team will coordinate a professional freight pickup, while smaller items can be shipped back using the prepaid label provided by our support staff.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned unit at our warehouse, your refund will be processed to the original payment method within 5 to 7 business days.